Free Shipping in the USA on orders over $75
Free International Shipping on orders over USD $200
Shipping carrier surcharges for the holidays
As the busy holiday season kicks into gear, check the shipping carrier status page to keep up with any potential surcharges or changes to service levels.
Each shipping carrier is responding to COVID-19, and the holiday season, differently. Review the carrier's latest updates to learn how changes to their services might impact your shipping.
The Centers for Disease Control, World Health Organization, and Surgeon General have stated that there is no evidence that COVID-19 can be spread through the mail.
On this page
INTERNATIONAL- SHIPPING DOES NOT INCLUDE DUTIES CHARGED BY YOUR COUNTRY WHICH MUST BE PAID BY YOU IN ORDER TO RECEIVE YOUR PACKAGE. RETURNS ARE NOT ACCEPTED FOR REFUSAL TO COMPLY WITH YOUR LOCAL LAWS AND REGULATIONS.
International shipping is sent via DHL Express, USPS First Class, or UPS.
When purchasing international shipping, we encourage users to purchase (if available) DHL Express as they tend to be much more reliable than all other options.
DHL Express generally takes between 2-3 business days to arrive.
All others range between 3-20 business days.
Some rural locations can even take up to 40 days to arrive when standard flat-rate shipping is chosen.
You will receive a tracking number as soon as your package is shipped.
Notes: Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
DOMESTIC - USA
We ship from Texas, USA and shipping generally takes between 2-5 business days to arrive.
Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed. We ship our orders through USPS and UPS. All shipping rates are calculated at checkout. We will make every effort to deliver your package ASAP. However, additional time may be required due to delays caused by COVID-19, invalid addresses, holidays, etc.
If you receive a notification that your item was delivered, but you do not see it, immediately check with your mail delivery person as they may have delivered it to the wrong address (most likely your neighbor) or it may still be sitting in their truck.
Should your package not arrive within 15 days after you have placed your order, you must contact Customer Support or file a claim with the tracking number provided with your carrier.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. When your order has been shipped, you will receive an email with tracking information. For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from CRISANBEAUTY.COM, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Earth Bound LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #crisanbeauty loyal customers, Earth Bound LLC reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided. Additionally, Earth Bound LLC reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to: Potential fraudulent or criminal activity.
Similarly, Earth Bound LLC reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.