FAQs Page

FAQs - Crisan Beauty

Frequently Asked Questions

Get answers to common questions about Crisan Beauty products, shipping, subscriptions, and more. For further assistance, contact us at info@crisanbeauty.com or text (469)206-9632 (Monday-Friday, 9 AM - 5 PM CST).

How do I use the Extreme Hair Strengthening Oil?
Warm a small amount of CRISAN Extreme Hair Strengthening Oil in your hands and massage it into your scalp using circular motions. Work the oil through the mid-lengths and ends to nourish and protect. Leave it on for a few hours or overnight for deep conditioning. Wash it out with any of CRISAN's mild, sulfate-free shampoos, repeating if needed. Use 1-3 times per week for best results!
How long will it take to see hair growth?
Results vary by individual. Many customers notice thicker hair and improved texture within 3 months with consistent use of our oil and vitamins (e.g., 2-3 times weekly). Full growth may take 6-12 months. With regular use (1-3 times per week), you may start noticing stronger, healthier hair in 4-6 weeks, with visible growth typically in 2-3 months. Consistency, scalp massage, and a healthy diet can speed up results! Consult a doctor if you have concerns.
How do I track my order?
After your order ships, you’ll receive a tracking number via email. Click the link to track on the carrier’s site (e.g., USPS or FedEx). If you don’t receive tracking within 3 days, contact us at info@crisanbeauty.com.
What’s the shipping time?
Standard shipping takes 5-7 business days; expedited is 2-3 days. Free shipping applies to orders over $75. Delays may occur due to carriers or weather. See our Shipping Policy for details.
How do I manage my subscription?
Log into your account at crisanbeauty.com/account to adjust frequency, skip, or cancel. Contact us at info@crisanbeauty.com or text (469)206-9632 for help. Changes need 3 days before billing. See Subscription Policy.
Can I cancel my subscription?
Yes, cancel anytime via your account or by contacting us at info@crisanbeauty.com or (469)206-9632, at least 3 days before billing to avoid charges. No refunds for past orders. See Subscription Policy.
Can I return a product?
Returns are only for defective or incorrect items within 5 days, unopened. No refunds for “change of mind” or opened cosmetics due to health rules. Contact us at info@crisanbeauty.com or (469)206-9632. See Refund Policy.
What if my order arrives damaged?
If your order is damaged, contact us within 5 days at info@crisanbeauty.com or (469)206-9632 with photos. We’ll send a replacement or refund, at our discretion. See Shipping Policy.
Is Crisan Beauty safe for color-treated hair?
Yes! our products are safe for color-treated hair and can actually help maintain moisture, reduce damage, and keep your color vibrant. Just use a lightweight, CRISAN shampoo to wash it out and avoid over-oiling to prevent buildup. Test a small amount first or consult a stylist if you have questions. Contact us at info@crisanbeauty.com for advice.
What ingredients are in your products?
Our products, like the Extreme Hair Strengthening Oil, contain organic oils, vegan extracts, and natural preservatives. For allergies, contact us at info@crisanbeauty.com or text (469)206-9632.