Terms of Service

Last Updated: March 13, 2025

Welcome to Crisan Beauty! These Terms of Service (“Terms”) govern your use of crisanbeauty.com (the “Website”) and your purchase of our products. By accessing or using the Website, placing an order, or subscribing to our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please do not use our Website or purchase our products.

1. Acceptance of Terms

By using this Website, you confirm that you are at least 18 years old or have parental consent.
We may update these Terms at any time. The most current version will be posted here with the “Last Updated” date. Continued use after changes constitutes acceptance.

2. Purchasing and Subscriptions

Orders: All purchases are subject to availability. We reserve the right to cancel or refuse any order at our discretion (e.g., due to errors, fraud, or stock issues).
Pricing: Prices are listed in USD and are subject to change. Discounts or promotions apply only at the time of purchase.
Subscriptions: Subscriptions are governed by our Subscription Policy. You agree to automatic renewals and billing terms outlined there.
Payment: You must provide valid payment information. We use secure third-party processors (e.g., Shopify Payments) and do not store your payment details.
Taxes and Shipping: Applicable taxes and shipping fees will be added at checkout.

3. Returns and Refunds

Our Refund Policy governs all returns and refunds. Key points:
- No refunds for “change of mind” or opened products due to health regulations.
- Defective or incorrect items may be returned within 5 days with an RMA number.
By purchasing, you acknowledge and agree to these terms to avoid unnecessary product waste.

4. Intellectual Property

All content on this Website (e.g., text, images, logos) is owned by Crisan Beauty or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or modify any content without our written permission.

5. User Conduct

You agree not to:
- Use the Website for illegal purposes.
- Attempt to hack, disrupt, or overload our servers.
- Submit false information or engage in fraudulent activity (e.g., chargebacks without cause).
Violation may result in account termination and legal action.

6. Limitation of Liability

Crisan Beauty is not liable for:
- Any indirect, incidental, or consequential damages arising from your use of the Website or products (e.g., lost profits, personal injury from misuse).
- Delays or issues caused by shipping carriers, weather, or other external factors.
- Product allergies or reactions unless due to a manufacturing defect (see Refund Policy).
Our total liability will not exceed the amount you paid for the product causing the issue.
These limits apply to the fullest extent permitted by law.

7. Chargeback Prevention and Dispute Resolution

Contact Us First: If you have any issues—billing disputes, product concerns, or order problems—please contact us at info@crisanbeauty.com or text (469)206-9632) before initiating a chargeback with your bank. We’ll resolve most issues within 1-2 business days, often faster than a chargeback process. Filing a chargeback without contacting us may result in:
- Delays in resolution.
- Additional fees (e.g., $15 chargeback processing fee).
- Suspension or termination of your account.
Documentation: We require proof for claims (e.g., photos for damaged items, tracking for lost packages).
Arbitration: Any disputes arising from these Terms will be resolved through binding arbitration in [insert state/city, e.g., Dallas, Texas] under the rules of the American Arbitration Association, rather than in court, unless prohibited by law. This limits costly litigation and encourages direct resolution.
Class Action Waiver: You agree not to participate in a class action lawsuit against Crisan Beauty.

8. Termination

We may suspend or terminate your access to the Website or account at our discretion if you violate these Terms or engage in fraudulent activity (e.g., chargebacks without prior contact).
Upon termination, your right to use our services ends immediately.

9. Governing Law

These Terms are governed by the laws of Texas, without regard to conflict of law principles. Any legal action must be brought in Dallas, Texas.

10. Changes to This Policy

We may update these Terms to reflect changes in our practices or legal requirements. The most current version will be posted here with the “Last Updated” date. Significant changes will be communicated via email.

Contact Us
For any questions about these Terms or to resolve an issue, we’re here to help: