Last Updated: March 13, 2025
At Crisan Beauty, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit crisanbeauty.com, make a purchase, or interact with us. By using our website, you agree to the terms of this policy. Please read it carefully.
1. Information We Collect
We collect information to provide you with the best possible shopping experience. The types of information we may collect include:
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Personal Information: When you make a purchase, create an account, or contact us, we may collect:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment information (processed securely via our payment provider, not stored by us)
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Subscription Information: If you sign up for a subscription, we collect details like your preferred delivery frequency and product preferences.
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Website Usage Data: We automatically collect:
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IP address
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Browser type and version
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Pages visited and time spent on our site
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Referring website (e.g., if you came from a search engine)
This data is collected via cookies and similar technologies (see Section 5).
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Customer Support Interactions: When you contact us (e.g., via email or text), we may retain your messages and any information you provide.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders, including shipping and subscription management.
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Communicate with you about your orders, account, or customer service inquiries.
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Send promotional emails or texts (e.g., discounts, new product launches) if you’ve opted in. You can unsubscribe at any time (see Section 6).
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Improve our website, products, and services (e.g., analyzing site usage to enhance user experience).
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Prevent fraud and ensure the security of our website (e.g., monitoring for suspicious activity).
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Comply with legal obligations (e.g., tax reporting, responding to legal requests).
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:
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Service Providers: Third parties that help us operate our business, such as:
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Payment processors (e.g., Shopify Payments, PayPal) to securely process transactions.
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Shipping carriers (e.g., USPS, FedEx) to deliver your orders.
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Email marketing platforms to send promotional emails (if opted in).
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Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or to protect our rights, property, or safety.
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Business Transfers: If Crisan Beauty is sold or merged, your information may be transferred to the new owner, but it will remain subject to this Privacy Policy.
4. How We Protect Your Information
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We use industry-standard security measures (e.g., SSL encryption) to protect your data during transmission and storage.
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Payment information is processed securely via our payment providers and is not stored on our servers.
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Despite our efforts, no online system is 100% secure. If a data breach occurs, we’ll notify affected customers as required by law.
5. Cookies and Tracking Technologies
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What Are Cookies? Cookies are small files stored on your device that help us improve your experience (e.g., remembering your cart items).
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Types of Cookies We Use:
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Essential Cookies: Necessary for the website to function (e.g., adding items to your cart).
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Analytics Cookies: Help us understand how you use our site (e.g., Google Analytics).
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Marketing Cookies: Used to show relevant ads (e.g., via Meta or Google Ads).
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Managing Cookies: You can disable cookies in your browser settings, but this may affect site functionality. To opt out of marketing cookies, use the “Cookie Preferences” link in our footer or adjust your browser settings.
6. Your Rights and Choices
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Access and Update: You can view and update your personal information by logging into your account at crisanbeauty.com/account.
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Opt-Out of Marketing: To stop receiving promotional emails or texts, click “Unsubscribe” in any email or reply “STOP” to texts. You can also contact us at info@crisanbeauty.com or (469)206-9632.
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Request Data Deletion: You may request deletion of your personal data by contacting us, subject to legal retention requirements (e.g., tax records).
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CCPA/GDPR Compliance: If you’re in California (CCPA) or the EU (GDPR), you have additional rights, such as requesting a copy of your data or opting out of data sharing. Contact us to exercise these rights.
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Do Not Track: Our site does not currently respond to “Do Not Track” signals, but you can manage cookies as described above.
7. Third-Party Links
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Our website may contain links to third-party sites (e.g., social media, payment processors). We’re not responsible for their privacy practices. Please review their policies before sharing information.
8. Children’s Privacy
9. Chargeback Prevention
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Contact Us First: If you have any concerns about your order—such as billing issues, product concerns, or subscription charges—please contact us at info@crisanbeauty.com or text (469)206-9632) before initiating a chargeback with your bank. We’ll resolve most issues within 1-2 business days, often faster than a chargeback process. Initiating a chargeback without contacting us may result in delays, additional fees, or complications with your account.
10. Changes to This Policy
Contact Us
For any questions about this Privacy Policy or to exercise your privacy rights, we’re here to help:
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Email: info@crisanbeauty.com
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Text-Only Phone: (469)206-9632
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Hours: Monday-Friday, 9 AM - 5 PM CST
